cv999 Responsible Gaming — a path to safe betting
Betting and casino entertainment have clear limits. cv999 wants every player to stay within those limits and enjoy themselves in a healthy way — without harming themselves or their family.
Is gaming becoming a problem?
Betting is fun when it stays as entertainment. But when it starts causing financial stress, relationship strain, or emotional unrest, seeking help is the sensible thing to do. cv999 believes that responsible gaming is not just a rule — it is a habit that makes life easier for every good player.
Every important rule about betting is clearly set out in our Terms and Conditions. Take a moment to read them — they will tell you how the platform works and what your rights and responsibilities are.
Betting is an adult activity. The minimum age to open an account and participate in any form of betting or casino games at cv999 is 21. Participation by minors is strictly prohibited and we enforce age verification rigorously.
For persons aged 21 and above only
All forms of betting and casino games at cv999 are strictly for persons aged 21 or above. Keep your account protected from underage members of your household.
Tools to keep yourself in control
cv999 lets you manage the pace of your own play. Use the tools below to keep your betting within healthy limits.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once the limit is reached, no further deposits can be made for the remainder of that period.
Loss Limit
Set a limit at which betting stops automatically after you have lost a specified amount — this reduces the risk of large financial losses.
Session Timer
Set a maximum duration for each playing session. When the time is up, the system will remind you.
Cooling-Off Period
If you want to pause betting for a few days or weeks, choose a cooling-off period. Your account remains active during this time but you cannot place bets.
Self-Exclusion
If you feel you are losing control of your betting, take a long-term self-exclusion. Your account will be completely locked during this period.
Reality Check
At regular intervals you will be shown your total time and spending — this makes it easy to stay aware of your actual situation.
Set a Limit
You can also speak to our support team via live chat to set or change a limit.
Warning signs of a problem
If you or someone close to you shows any of the signs below, it is important to act quickly.
- Repeatedly increasing bets to try to recover lost money — known as "chasing losses", this habit is a sign of a serious problem.
- Using money meant for family, friends, or daily expenses to place bets.
- Lying to family or hiding information about the amount of betting or time spent betting.
- Feeling restless, irritable, or having trouble sleeping when unable to bet.
- Giving betting a higher priority than work, studies, or relationships.
- Repeatedly setting limits but being unable to stick to them.
Habits for healthy gaming
Following a few simple rules keeps betting under control at all times.
- Set a fixed budget before you start betting and never spend beyond it.
- Remember — betting is a form of entertainment, not a source of income. Every bet can result in a loss.
- Never bet when you are tired, under stress, or under the influence of alcohol.
- Take regular breaks and spend time on other hobbies and social activities.
- Accept losses when they happen and do not try to recover them by placing larger bets.
- If you feel the urge to play beyond your set time, use the session limit or cooling-off feature.
Where can you get help?
If you or a family member is facing a problem related to betting, you do not have to deal with it alone. The support resources below are always available to you.
cv999 Live Chat
Speak directly with our support team via 24/7 live chat — in Bengali or English. They can help with setting limits, self-exclusion, or account matters.
Email Support
You can also reach us by email as an alternative to live chat. Our team responds in both Bengali and English.
Family and Loved Ones
Talk openly with the people close to you. They can help you set limits and be there for you in difficult moments.
Professional Counselling
Speak with a mental health specialist or addiction counsellor. Professional support is the most effective solution for long-term recovery.
Keep your family safe
If minors use your device, set a password or PIN lock on your cv999 account and do not leave the device unattended while logged in. For more information on protection, please read our Privacy Policy.
cv999's commitment
cv999 is not just a betting platform — we want every player to play in a healthy way, by their own choice, and within their own means. That is why we treat responsible gaming as a core part of our principles.
You will find more detailed answers to questions about responsible gaming in our FAQ section — covering everything from account limits to the self-exclusion process.
- Verifying age to prevent minors from opening accounts.
- Giving every player access to limit-setting and self-exclusion features.
- Actively providing support when signs of a problem are identified.
- Maintaining 24/7 live chat and email support in Bengali.
- Never applying bonuses or promotions to a player without their consent.
How does self-exclusion work?
Self-exclusion is a voluntary step through which you can completely close your own account for a set period of time.
- Contact the support team via cv999 live chat or email.
- Choose the exclusion duration — from 6 months to permanent.
- Your account will be locked and no promotional messages will be sent.
- After the period ends, you will need to contact the support team again to reactivate the account.
Responsible Gaming FAQ
Answers to commonly asked questions about responsible gaming are provided below.
Contact our support team via live chat or email and let them know you want to set a deposit limit. They will apply the limit according to your preferred time period (daily, weekly, or monthly) and amount. Reducing a limit takes effect immediately, but increasing one may require a waiting period.
Yes, you can withdraw any balance remaining in your account during a self-exclusion period. New deposits and betting will be completely blocked, but you can contact the support team to withdraw your existing balance.
Contact us immediately via live chat. We will review the account and take the necessary steps. To prevent this in the future, use a strong password on your device, do not hand your device to minors while logged in, and log out at the end of every session.
Yes, betting addiction is a recognised mental health condition. Those affected often do not realise a problem has started. Regularly assess your own betting behaviour — if you feel you are losing control, seek help without delay. Speaking to a professional counsellor or a family member is the most effective step.
Yes, cv999's 24/7 live chat and email support are fully available in Bengali. Support in English is also available. You will receive a prompt response at any time of day.
A cooling-off period is a short-term break — typically a few days to a few weeks. Betting is paused during this time, and the account automatically reactivates when the period ends. Self-exclusion is longer-term and stricter — generally 6 months or more — and reactivating the account requires approval from the support team. If you feel the problem is serious, self-exclusion is the right choice.