cv999 Privacy Policy

Introduction

cv999 is an online gaming and betting platform operated for adult users in Bangladesh. This Privacy Policy ("Policy") sets out what information is collected from you when you use the cv999 website, mobile app, and related services, how that information is processed, and what steps are taken to protect your privacy.

This Policy should be read together with cv999's Terms and Conditions. The Terms and Conditions and this Privacy Policy together form the complete legal basis of your relationship with cv999. In the event of any conflict, the two documents should be read as complementary to each other.

By starting to use our platform or by creating an account, you are considered to have accepted the terms of this Privacy Policy. Please read this document carefully before using the service.

The Information We Collect

cv999 collects information in two main ways: what you provide directly, and what is generated automatically when you use the service.

2.1 Information You Provide

• Registration details: full name, date of birth, mobile number, email address.
• Identity verification documents: a copy of your National ID card or passport — required for account verification.
• Payment information: transaction details needed for bKash, Nagad, Rocket, or bank transfer. We do not collect full card or bank account numbers.
• Support communications: messages and attachments you send via live chat or email.
• Feedback and surveys: opinions or responses you voluntarily share.

2.2 Automatically Collected Information

• Device information: IP address, browser type and version, operating system.
• Usage data: list of pages visited, session duration, buttons clicked.
• Transaction history: logs of deposits, withdrawals, and betting activity.
• Location data: country and general region only (not precise GPS location).

How We Use Your Information

cv999 uses the collected information for the following purposes:

3.1 Service Operation

Information is used to keep all core services running, including account creation and management, transaction processing, and bonus distribution. Deposits or withdrawals are not possible without identity verification, as this is an essential part of fraud prevention.

3.2 Security and Fraud Prevention

Device and behavioral data are analysed to detect unauthorized access, multiple account creation, and suspicious financial activity. These security measures are essential to protect your funds and account.

3.3 Customer Support

Our 24/7 live chat and email support team uses relevant account information to resolve your issues. Records of support conversations may be retained for quality improvement purposes.

3.4 Responsible Gaming

Analysing your gaming patterns to identify problematic behavior at an early stage and providing limit-setting tools is part of cv999's responsible gaming policy. To learn more, read the Responsible Gaming Guidelines.

3.5 Service Improvement

Anonymous or aggregated data is used to improve website performance, game variety, and payment processes.

Data Storage and Security

cv999 uses industry-standard technical and organisational measures to protect your information.

4.1 Encryption

Sensitive data is encrypted using SSL/TLS technology both in transit and at rest. The padlock icon in your browser confirms that your connection is secure.

4.2 Access Control

Access to personal data is granted only to staff who require it to carry out their responsibilities. All access is logged and reviewed regularly.

4.3 Retention Period

Data is retained for as long as your account remains active. After account closure, financial transaction records are kept for a defined period as required by law, after which they are securely deleted. Data that is no longer needed is deleted on a regular basis.

4.4 Response to a Data Breach

In the event of a security breach, cv999 will take appropriate action and notify affected users as quickly as possible. Use a strong password and keep your OTP secure to protect your account.

Sharing Information with Third Parties

cv999 does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in certain situations where necessary to provide the service:

5.1 Payment Processors

bKash, Nagad, Rocket, and bank transfer services receive only the minimum information needed to process your transactions. These organisations have their own privacy policies, which can be found on their respective websites.

5.2 Game and Technology Providers

Limited technical information may be shared to run software from PG Soft, Pragmatic Play, Evolution, JILI, and other game studios. This information is always transmitted in the minimum necessary amount and in a secure manner.

5.3 Legal Obligations

Information may need to be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. In such cases, only the minimum necessary information will be shared, and you will be notified where legally permitted.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity, but the obligations of this Privacy Policy will remain in force.

Cookies and Tracking Technologies

cv999 uses cookies and similar technologies to improve the user experience and maintain service quality.

6.1 Essential Cookies

These cookies are required to keep login sessions active, verify security tokens, and enable basic site functionality. Disabling them will prevent the site from working properly.

6.2 Functional Cookies

Used to remember your language preference, game history from previous sessions, and interface customisations.

6.3 Analytical Cookies

Anonymous data is collected to monitor which pages are visited most, loading times, and error rates. This information does not identify any individual.

6.4 Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to log in and use transaction features.

Your Rights and Controls

cv999 believes you have clear rights over your own information. Your key rights are described below:

7.1 Right to Access Your Data

You can find out at any time what information cv999 holds about you. This request can be made via live chat or email, and we will respond within a reasonable time.

7.2 Right to Correct Your Data

If your account contains incorrect or outdated information, you may request a correction. Changes to your name or date of birth after the identity verification process has been completed will require additional verification.

7.3 Account Closure and Data Deletion

You may request to close your account. However, financial transaction records may be required by law to be retained for a specified period; they will be securely deleted once that period ends.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe through your account settings or with the help of the support team. Transaction and security notifications cannot be turned off, as they are necessary to protect your account.

Policy on Minor Users

cv999's services are strictly for persons aged 21 or over. We do not knowingly collect personal information from anyone under the age of 21.

Date of birth is verified at the time of account registration and age is confirmed with an identity document. If an account belonging to a minor is identified, it will be closed immediately and all related information will be deleted.

If you believe a minor is using cv999, please notify our support team immediately. You can also visit our About Us page to learn more about cv999's values and commitments.

Privacy Policy Changes

cv999 reserves the right to update this Privacy Policy when necessary. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, a notification will be sent to your registered email or mobile number. Continued use of the platform after a change is made will be considered acceptance of the updated policy.

We therefore recommend reviewing this page regularly, especially when you log in or carry out any financial transaction.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

Customer Support

• Live Chat: Available 24/7 — log in to the website and use the chat icon.
• Email: [email protected] — responses in both Bengali and English.

For privacy-related requests, we aim to respond within a reasonable time. Complex requests may require additional information or identity verification. For general queries, answers may be available in our Frequently Asked Questions (FAQ) section.